Do you accept returns?

If you're not happy with your order, we want to hear about it!  Simply contact us prior to the use, disposal, and/or distribution of your product(s) and we'll walk you through the process!

Unused products in a good/sealed and re-sellable condition can be returned to us within 30 days for a refund less shipping back to the original form of payment—no questions asked.  Returns must be shipped to the following address with a notated order ID number:

JewelScent Returns
P.O. Box 8965
Brea, CA 92822
United States

Disclaimer: Originally sealed products that return to us without a seal may be denied a refund.

Used products may not be returned under any circumstances.  If a free redemption item has been returned, it will not be eligible for a refund and the customer will forfeit the promotional offer.

Shipping fees are non-refundable except in special consideration or circumstance based on prior approval.

If our shipping carriers (USPS and/or UPS) cannot deliver your package, a refund less shipping will be issued back to the original form of payment upon return of the undeliverable product(s).

Customer Service
We can be reached at:
Email: hello@jewelscent.com
Call Us: 800-550-1762, 9am-4:30pm Pacific Time, Monday-Friday

 
 
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