I didn’t find a ring in my JewelScent product. What do I do?

We’re sorry!  In order to receive a replacement, please e-mail us with the following requested information in order for our Customer Experience Team to review and file a claims case on your behalf:

·       Your order ID number
·       A photo of the product

(Candles: image of the candle fully burned from the Front/Top, as the ring may be buried deep within the wax/Other products: If it is not a candle, please send us images of the Top, Bottom, and Front of the Product)

Disclaimer: Please note that Essentials products will be ringless.

All of the above must be submitted to hello@jewelscent.com.