I received an undervalued ring inside my product. What do I do?

Oh no!  Our starting values may vary across different product categories as defined below:

Minimum $20 Rings:

  1. Classic Collection Candles

  2. Jewelry Body Scrubs

Minimum $40 Rings:

  1. Luxe Collection Candles

Minimum $15 Rings:

  1. Jewelry Wax Tarts

  2. Jewelry Aroma Beads

  3. Jewelry Bubble Bath Powders

Disclaimer: Essentials Category are ringless

If a ring found within your product does not reach the minimum benchmark defined above, we'll let you keep the ring in addition to sending out a ring in the correct starting value!  We simply ask that you e-mail our Customer Experience Team at hello@gemstra.com to verify the following details for us:

  • The order ID number in reference

  • The product scent/size in reference

  • A photo of the product that the ring was discovered in

  • A photo of the ring found (with tags attached showing size/appraisal code)

Once we have received this, we'll escalate a claims case on your behalf for further review and processing for a ring replacement!

 
 
gemstra