I received an undervalued ring inside my product. What do I do?
Oh no! Our starting values may vary across different product categories as defined below:
Minimum $20 Rings:
Jewelry Body Scrubs
Minimum $40 Rings:
Minimum $15 Rings:
Disclaimer: Essentials Category are ringless
If a ring found within your product does not reach the minimum benchmark defined above, we'll let you keep the ring in addition to sending out a ring in the correct starting value! We simply ask that you e-mail our Customer Experience Team at email@example.com to verify the following details for us:
The order ID number in reference
The product scent/size in reference
A photo of the product that the ring was discovered in
A photo of the ring found (with tags attached showing size/appraisal code)
Once we have received this, we'll escalate a claims case on your behalf for further review and processing for a ring replacement!