I received an undervalued ring inside my product. What do I do?
Oh no! Our starting values may vary across different product categories as defined below:
Minimum $20.00 Rings:
- Classic Collection Candles
- Trio Collection Candles
- Body Scrubs
- Body Creme
Minimum $40 Rings:
- Luxe Collection Candles
Minimum $15 Rings:
- Jewelry Wax Tarts
- Aroma Beads
Disclaimer: Essentials Category are ringless.
If a ring found within your product does not reach the minimum benchmark defined above, we'll let you keep the ring in addition to sending out a ring in the correct starting value! We simply ask that you e-mail our Customer Experience Team at firstname.lastname@example.org to verify the following details for us:
-The order ID number in reference
-The product scent/size in reference
-A photo of the product that the ring was discovered in
-A photo of the ring found (with tags attached showing size/appraisal code)
Once we have received this, we'll escalate a claims case on your behalf for further review and processing for a ring replacement!