I received the wrong item in my delivery. What do I do?
If you have received the wrong item, please e-mail us your order ID number, product names (and sizes) received, and a brief reason for filing a claim.
Be sure to attach the following requested photos:
A photo of the outer packaging
A clear photo of the unused product and a legible photo of the warning label located on the bottom of the vessel
A legible photo of the packing slip that was received
All information can be submitted to firstname.lastname@example.org for review. We accept attachment files in .jpg, .png, or .pdf formatting only; 3rd party image hosting links will not be accepted. Once we've received this information, a Customer Experience Representative will be in touch with you with further instructions and/or details!