I’m not happy with a scent. Can I exchange for another?

Used products cannot be exchanged or returned under any circumstances.  Any products that return to us in a used condition may be denied a refund or resolution of any kind.

If you have not yet used the product and it remains sealed, unused, and in a re-sellable condition, you're more than welcome to ship the product(s) back to us within 30 days from the purchase date in exchange for a refund less shipping back to the original form of payment and a new order can be submitted any time!  Products can be returned to the following mailing address:

JewelScent Returns
P.O. Box 8965
Brea, CA 92822
United States

Note: Please attach the order ID number associated to the order. Failure to include one may in the misplacement of your delivery and denied refund and/or resolution of any kind. If you need help retrieving your order ID number, please reach out to our Customer Service team:

E-mail: hello@jewelscent.com
Telephone: 800-550-1762, 9am-4:30pm Pacific Time, Monday - Friday

Redemption items will be ineligible for a refund of any kind.

 
 
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