My guest’s order was not linked to my online Social. What do I do?
Contact our Customer Experience team immediately by either writing to firstname.lastname@example.org or calling us during business hours by dialing 1-800-550-1762 any time between 9am-4:30pm PT, Monday through Friday. In order for us to link an order to an online Social, you must meet the following criteria:
1. The Social must still be active.
2. The order must not already be linked to another Social
3. The order must have been placed between the start and end date of the Social
If your request falls within these criteria, simply provide us with the following details and our team would be more than happy to make the transfer:
· The order ID number
· The purchaser’s First and Last Name
· The Social ID number
If your order does not meet these criteria, your request to have it transferred into an event may be denied.