My product arrived damaged. What do I do?

Oh no! We totally understand that packages can be mishandled during its transit to you so we will always stand by reported damages! If your product had arrived damaged, please refrain from using it and reach out to us immediately! Before disposing of your product, we simply ask that you please send the following information over to our Customer Experience Team:

  • A photo of the damaged product

  • A legible copy of your packing slip

  • A photo of the packaging in which the candle had arrived in

Please send these attached files (.jpg and/or .png only) to and a Customer Experience Representative will be assisting you shortly with further instructions.